Buffet Booking Terms

All bookings are subject to the following terms:

1. Bookings will be received by telephone, email or fax by no later than 12.00pm on the business day proceeding the event.

2. Bookings must be made subject to a minimum number of eight people. Bookings below this level will be charged at the minimum rate.

3. Subject to availability, Vines will confirm the booking by telephone or email. No booking should be viewed as confirmed until such time.

4. At the time of confirmation of the booking, Vines will provide an estimated delivery time to your event. This time is an estimate only and may change by up to a ½ hr on the day. Wherever possible we will endeavour to deliver at the agreed time.

5. Cancellation of the booking can be made by 12.00pm on the day prior to delivery. Cancellations will only be accepted by telephone and must be made on a normal business day (excluding bank holidays). Cancellations made in any other way or after the above time will not be accepted and will be charged at the agreed rate.

6. We reserve the right to substitute specific fillings and menu items with similar produce subject to availability.

7. Special dietary needs cannot generally be catered for, however please check before ordering if you have any specific requirements.

8. Delivery is charged at £5.00 flat rate to locations within Walsall. Delivery charges will be quoted separately to all other areas.

9. Unless otherwise specified, the cost of the catering includes plastic cutlery, paper plates and napkins.

10. The platters on which the food is served will remain the property of Vines and should be retained for collection within 48hrs of delivery. When using a hired venue please ensure that the host is aware of this so that they can be made readily available when required.

11. Unless otherwise agreed, payment is requested by invoice and can be made by cash, cheque or credit card.

12. Prices quoted are subject to additional VAT at the prevailing rate.
  Head Office, 33 Lower Hall Lane, Walsall, WS1 1RR | Tel: 01922 621951 | Company No. 4370289 / Charity No. 1093838